Terms*

1. Website Usage

• asterisksociety.in is owned and operated by an individual proprietor trading as Asterisk Society ("we," "us," "our").
• We may modify these Terms, website content, pricing, offers, and policies without prior notice.
• While we make reasonable efforts to keep information accurate, we do not guarantee its completeness or accuracy at all times.
• Website content is for personal, non-commercial use only, and may not be copied, reproduced, scraped, modified, or commercially exploited without our written permission.
• Unlawful, fraudulent, or malicious use of the website is prohibited.
• Online payments are processed through Razorpay's secure payment gateway. We do not store your card, UPI, or bank details.
• We are not liable for losses arising from your use of this website, except as required by applicable Indian consumer protection law.

2. Booking Terms

• A booking is confirmed once payment is successfully processed.
• Booking confirmations, your dossier, and updates are sent to your registered email address, and to WhatsApp only if you have separately consented to that.
• You are responsible for providing accurate contact details at the time of booking.
• Each case has its own minimum and maximum team size, shown at the time of booking. A team below the stated minimum may still book if it opts in to being placed alongside another team.
• We may close bookings for a given date before it occurs - either at a stated registration deadline, or at our discretion.
• Participants must be 16 years of age or older. This is verified against the date of birth provided by the booking captain at the time of booking; a booking cannot be completed if this check is not satisfied, and a booking cannot be made on behalf of a person under 16.
• Additional players beyond your booked team size are subject to seat availability and applicable charges.

3. Booking Changes

• We do not currently offer rescheduling. A booking can be cancelled (see Section 4); it cannot be moved to a different date.
• No cancellation is possible once the game has commenced.

4. Payment & Refund Policy

• Cancelling 48 hours or more before the scheduled start time makes the cancelled seats' portion of your payment eligible for a refund.
• Cancelling less than 48 hours before the scheduled start time, or after the game has commenced, is not eligible for a refund.
• Cancellation itself takes effect immediately on request. The refund is subject to our review before it is issued, and may be declined if we identify a discrepancy - you will be informed of the reason if so.
• No refund is due for late arrival or no-show.
• If we cancel a scheduled event for any reason (weather, handler unavailability, force majeure per Section 10, etc.), you are entitled to a full refund of the amount paid. We may, at our sole discretion, also offer priority booking or a credit toward a future date; this is a goodwill gesture, not a guaranteed entitlement.
• Any exception to this policy is at our sole discretion.

5. Gameplay & Safety

• Follow all instructions given by your handler.
• Comply with local laws at all times. No clue requires trespassing.
• Some experiences may require crossing roads or busy streets to reach a location. Do this carefully - use crosswalks and signals where available, look both ways, and never rush across traffic or otherwise endanger yourself or others to save time or solve a clue faster. We are not liable for any injury or accident arising from crossing roads or traffic during an experience.
• Do not disturb residents, workers, or members of the public who are not participants in your game.
• If your handler instructs you to stop, you must stop.
• You may take your own photos and videos during the experience. You must not share any such media on social media or elsewhere publicly in a way that discloses a clue, puzzle, or solution to any experience we run.
• You participate at your own risk. We are not liable for injury, property damage, or loss arising from your own or your team's conduct. We remain liable for our own negligence, and nothing in these Terms limits any right you have under applicable Indian consumer protection law.

6. Health & Conduct

• We may refuse participation to, or remove, any guest who appears to be under the influence of alcohol or drugs.
• If you have a medical condition that may be affected by walking, running, or other physical activity in outdoor conditions, please inform your handler before the game begins.
• We may refuse admission or discontinue gameplay for any participant, at our discretion, on safety or conduct grounds.
• We reserve the right to disqualify, without refund, any team that attempts to hack the app, shares clue answers with another team, uses unauthorized tools, or deliberately falsifies its GPS position. Enforcement of this clause relies primarily on a handler observing conduct during the game; the app applies a basic filter against implausible GPS jumps, which is not a comprehensive cheat-detection system. We may share evidence of such conduct in connection with any future booking you attempt to make.

7. Personal Belongings

Our experiences take place across public streets, not a supervised indoor venue. We are not responsible for loss of, or damage to, personal belongings during a game.

8. Technical & Operational Issues

Where a technical issue attributable to us materially disrupts your game (e.g. an app fault), we will, at our discretion, offer a suitable resolution - which may include a partial or full refund, or a credit toward a future booking.

9. Intellectual Property & Confidentiality

• All cases, clues, puzzle designs, trademarks, and website content are our property or that of our licensors. You may not reproduce, adapt, or use them to run a similar event without our written permission.
• You must not disclose puzzle solutions, clue answers, or other confidential game content to any team other than your own.

10. Force Majeure

We are not liable for any delay or cancellation arising from circumstances beyond our reasonable control, including extreme weather, civil disturbance, or government action.

11. Photography & Promotional Use

• Our handlers may photograph or record participants during briefing or at other points in the event for our own marketing use.
• If you do not want to appear in such content, tell your handler at the briefing and we will work around this.
• Content you upload to your account (such as a profile photograph) is licensed to us on a limited basis to operate and improve the Services.

12. Communication Consent

By booking, you consent to receive booking-related communications by email, and by WhatsApp or phone where you have separately opted in. Promotional communications are sent only where you have provided consent, and may be withdrawn at any time by contacting us (Section 13).

13. Contact

For any query regarding these Terms, contact hello@asterisksociety.in.

14. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Disputes arising from these Terms or your use of the Services are subject to the exclusive jurisdiction of the courts of Gurugram, Haryana.

15. Acceptance

By proceeding with a booking, using this website, or participating in any Asterisk Society experience, you agree to these Terms.